Last updated: 23 September 2026
These Terms and Conditions govern your use of Lollyway’s website, customer account, online ordering, delivery, pickup, reviews, and related services. By placing an order or using the services, you agree to these Terms and applicable law.
1. About Lollyway
Business: M/S LOLLYWAY
Location: Bongaigaon, Assam 783380, India
Email: lollyway@lollyway.com
Website: https://lollyway.com
2. Customer accounts and sign-in
Lollyway may create or link a customer account using the information supplied at checkout. We may offer passwordless email sign-in and Google sign-in. You are responsible for keeping access to your email/Google account secure and for promptly telling us if you suspect unauthorized access.
3. Orders and acceptance
An order submitted through the website is a request to purchase. An order is accepted when Lollyway or the relevant outlet confirms or begins processing it. We may reject or cancel an order where an item is unavailable, the delivery address is outside the service area, information is incorrect, payment cannot be processed, the outlet is unable to fulfil the order, or for other lawful operational reasons. If we cancel an order after receiving payment, any eligible refund will be handled under our Refund and Cancellation Policy.
4. Prices, taxes and delivery charges
Prices shown at checkout are the prices payable for the selected items, together with any applicable taxes, delivery fees or other charges displayed before order confirmation. Prices and availability may change before an order is accepted. We do not add undisclosed compulsory charges after checkout.
5. Delivery and pickup
You must provide a complete and accurate address, phone number and, where used, delivery map/GPS pin. Delivery estimates are approximate and can be affected by traffic, weather, outlet workload, force majeure, incorrect address information and other circumstances outside reasonable control. You or an authorized recipient should be available to receive the order. For pickup orders, the customer is responsible for collecting the order from the selected outlet within a reasonable time.
6. Food quality, allergens and customer instructions
Food is prepared for prompt consumption. Images are illustrative and presentation may vary. If you have an allergy, intolerance or special dietary requirement, contact Lollyway before ordering. We cannot guarantee an allergen-free environment unless expressly stated for a particular product. Customer notes are requests and may not always be capable of fulfilment.
7. Payment
Available payment methods are displayed at checkout and may include cash on delivery and electronic payment methods. You authorize the applicable payment provider to process the transaction. Payment providers may apply their own terms and security procedures.
8. Cancellations, refunds, incorrect or defective orders
Because prepared food is perishable and made to order, change-of-mind returns are generally not available after preparation has started. This does not limit your rights where food or service is defective, deficient, incorrect, missing, not as described, or is delivered late in circumstances where applicable consumer law requires a remedy. Full details are in our Refund and Cancellation Policy.
9. Reviews and user content
If we invite you to review an order or product, your review must reflect your genuine experience. You must not submit unlawful, abusive, misleading, impersonating, defamatory, infringing or fraudulent content. We may moderate or remove content where reasonably necessary to comply with law or protect users and the service.
10. Acceptable use
You must not misuse the website, interfere with security or operation, attempt unauthorized access, place fraudulent orders, scrape or abuse the service, or use the service for unlawful activity.
11. Third-party services
Some features rely on third-party providers for hosting, maps, email, authentication, SMS/OTP, payment processing or other technical services. Their own terms and privacy practices may also apply where you interact directly with them.
12. Privacy
Our handling of personal data is described in the Privacy Policy.
13. Service availability and force majeure
We may temporarily suspend or modify parts of the service for maintenance, security, technical faults, legal requirements or events beyond reasonable control. Nothing in these Terms excludes rights or remedies that cannot lawfully be excluded.
14. Liability
To the extent permitted by law, Lollyway is not responsible for indirect or consequential loss that was not reasonably foreseeable from the transaction. Nothing in these Terms limits liability or consumer rights where limitation is prohibited by applicable law.
15. Changes to these Terms
We may update these Terms from time to time. The current version and effective date will be posted on this page. Changes apply prospectively unless law requires otherwise.
16. Governing law and complaints
These Terms are governed by the laws of India, subject to mandatory consumer-protection rights and jurisdiction rules. For questions or complaints, contact the Lollyway customer grievance contact at lollyway@lollyway.com. We aim to acknowledge complaints promptly and resolve them within the period required by applicable law.